Monday, July 04, 2005

A Customer Service Addict Tells The Truth

Habit #3 - Honesty is the best policy, but it is also the most difficult policy. Honesty is hard to find in today's corporate culture. Deception ranges from Wall Street to the White House because today's leaders think short term. Telling the truth can hurt sometimes. It can upset a client and it could hurt someone's feelings. But, your neighborhood Customer Service Addict (CSA) knows that honesty is the only policy in order for a healthy customer relationship to prosper.

Your neighborhood CSA does what he says he'll do. He doesn't make excuses and he doesn't hide from mistakes. He tells the truth over the telephone, on his website, and in your home. The truth doesn't always make for great brochures, but your neighborhood CSA knows that honesty secures the trust required for a life-long relationship.

Honesty is the basic foundation for any business owner. Without honesty, you have nothing to build upon. Your business will fail if you are not fully devoted to telling the truth. Your wasting time if your not honest with your customers.

Trust me, I'm not lying.

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