They hate us because we get their best employees. They hate us because we get their unhappy customers. Simply put, they hate us.
The big guys hate us because we're emptying their feeding trough. The food's always just been there. No struggle, no fight required. All of sudden, the trough is getting bare. Where are all those customers going???
The little guys hate us because we're defeating their purpose. Big companies aren't supposed to care. Big companies aren't supposed to measure customer satisfaction. All of sudden, a big company cares. Where are all those customers going???
Of course, they're going to us.
We've got a lot of work still yet to do, but man........things are getting really exciting. We're getting tons of new customers every day. We're making tons of current customers happy every day. We're on the verge of opening our third location. The sky's the limit and they know it. Boy, they really hate us!