Friday, January 20, 2006

Customer Service Is Dead

Businesses have quit. They've quit trying to make you happy. Customer service is dead.

It's been dead for a while. You just haven't noticed because you forgot about it. That's what happens when you lose something that you don't value.

You thought that you wanted to bypass the receptionist and push buttons. You know now that you were wrong. You thought that you wanted to get rid of paper and communicate by email. You know now that you were wrong. You thought that you wanted to order food quicker through a drive-thru window. You know now that you were wrong.

You know now that customer service is valuable. The only way to bring customer service back to life is to value it.

Hire service oriented companies for your home projects. Purchase goods from service oriented retailers. Buy food from service oriented restaurants. Eventually, businesses will bring customer service back to life. You are the consumer. You dictate the direction of the business world.

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