Thursday, February 23, 2006

It's The Little Things

Customer satisfaction normally gets measured by the smallest things. We've had customers select us because we sounded nice on the phone. We've had others select us because we simply contacted them after their housecleaning was completed. And we've lost customers before because we returned a phone call too late.

It's the little things that count. Here's proof that little things can make a big difference.

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