Monday, March 27, 2006

Tales From The First Week

The first week of our new location in Panama City has come and gone. There were some highlights and lowlights.

The week started out with a bang. We attracted a lot of buzz with our grand opening promotion. Calls kept rolling in during the entire week. We even had a few people decide to drive to our office. It's safe to say that the cleaning industry is awake in Panama City now. We've been alive six days now and we're already serving nearly 20 customers per week. Unbelievable!

Turnover has reared its ugly head. We've already lost three employees. Each employee has her own story, but it doesn't make it any easier. This job is certainly not for everyone. Some people think that it is too hard, some people think that it is too dirty, and some people think that it is too strict. Getting paid for performance is brand new for most of our employees. Sometimes, you just have to face reality. Our reality is that the cleaning industry has an abnormally high turnover level. That's obviously going to be our toughest struggle. We've been there before and we'll get there. Growing a business doesn't happen overnight.

We learned a lot during this week. We'll use that knowledge when we open our next location. Stay tuned for the next victim.

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