Tuesday, May 02, 2006

Looking In The Mirror

There's a tire company out west called Les Schwab. It started small, with just one location back in 1952. Since then, it has grown to more than 400 locations in seven states. Why I am talking about a tire company?

It's like looking in a mirror. Here's a company that has more than 50 years experience and $1.5 billion in sales annually. Yet, Les Schwab looks just like Two Maids & A Mop.

There's really only one similarity between the two companies, however. The parallel.....both companies give more power to its employees than any other related company in the industry.

Les Schwab empowers its employees by giving 49% of the profits back to the employees. You can manage the store or you can change a tire. Either way, you're getting part of the profits. Every single employee feels like they are part of something bigger. The actions of the employees matter because their actions determine the success of the business.

Two Maids & A Mop is a little different. Sure, our managers get 20% of each locations profits. But, our empowering stems from our pay for performance plan. Our employees get paid based on our customer's satisfaction level. The actions of our employees matter because their actions determine the success of our business.

Sometimes I get too excited. I see where we're headed and I can't wait to get there. But, it's hard to stay calm when you know something others don't. It's like owning next year's almanac. The future is right there in front of you.

If Les can do it, I can too.

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