Monday, June 12, 2006

The Career Path Of A Maid

The career path for a maid is typically horizontal. That's the honest truth. That's also the reason so many cleaning companies provide lousy service. Nobody cares because nobody has to care.

Cleaning companies are no different than other commodity-based services. They all do the same thing. They provide basic services for low prices. More importantly, they don't give their employees any reason to be ambitious.

Accountants want to become a CPA. Mid-level managers want to be high-level executives. Interns want to become professionals. Maids just want to pay their bills. They work for the cleaning company because they either can't find another job or it's a better alternative than another job.

They don't aspire to one day run the cleaning company. They don't even aspire to become a mid-level manager with the cleaning company. They'll leave the cleaning company if another company offers a nickel more per hour.

At Two Maids & A Mop, each of our three current managers were hired initially to clean homes. They were maids. In addition, we have four levels of employment. A level four employee has a much higher earning potential than a level one employee. To graduate from level one to another level, you only need to provide one thing: superior customer satisfaction. Of course, we measure customer satisfaction everyday so it's not hard for us to find a superstar. Finally, an employee of Two Maids & A Mop is educated about our plan. They know that we're going places. When a business grows, it needs employees. Many of our current employees tell us everyday that they want to become the next manager of a new location. Our maids have ambition.

They have ambition because they know that they have places to grow within the company. You can't just hire somebody and expect that person to work if there is no place to go. The career path for our employees is not horizontal. It's as vertical as it can be.

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