Friday, July 21, 2006
Customers select our company because we pay our employees based on their performance in a home. Our customer's level of satisfaction directly determines our employee's level of compensation. This system works only if we receive customer feedback.
Last week, 1 out of every 4 customers solicited feedback to us. That's not good. We need your input. We need your help. Without your feedback, we're just like everybody else.
If you're a prospective customer, don't forget that we need your opinion in order to make our services effective. Give us feedback as much as possible.
If you're a current customer, remember why you chose us in the first place. You liked our pay for performance plan. Start measuring our performance.
Our system works. It has been proven. But it only works if you hold up your end of the bargain.
We currently either contact a customer by telephone or email. If you have a better idea, please don't hesitate to tell us. As usual, your feedback is important to us.