Friday, September 08, 2006

Maid On A Mission

We got some great press back in March of this year. A business consultant from Iowa stumbled onto our company and wrote some flattering things about our business practices. It made me feel good.

Fast forward to August. I was having a bad day and wanted to feel good again. So, I went back to the story for a little motivation. The story still read the same but a comment had been added to the article. The comment was from one of our past employees. And she was angry. She didn't believe that Two Maids & A Mop was quite as good as the business consultant had described. Without any further ado, click here to read the article and comments.

You may have noticed that I responded to our former employee's comment. I wanted to make sure that our customers knew the whole story. Our former employee was partially right. We did overreact. We weren't happy. And we should have acted more professionally. We now know that.

But at the time, it wasn't quite so obvious. The employee had quit her route during the day. We still had customers to serve and we had major problems in front of us. We were not happy campers to say the least.

Sometimes it's easy to get caught up in yourself when you're getting good press and when your business is growing every week. Sometimes you forget that you're not perfect. Sometimes you need a reality check. Sometimes you get what you ask for.

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