Monday, October 09, 2006
The Biggest Mistake You Can Make
The biggest mistake you can make is to only give somebody one chance. Whether it be a restaurant, grocery store, or a maid service. Anything or anybody for that matter.
If 100 people hired us today, you can bet that at least one of those 100 people wouldn't be happy. We don't do everything right all the time. It could be because we're just not that good. Or it could be that we don't know what makes you tick just yet. Or it could be that we just made a mistake.
Now does that mistake mean that you should hire another maid service? What if the next maid service makes a similar mistake? What if every maid service makes a similar mistake?
Yes, the biggest mistake you can make is to not give somebody a second chance.
A second chance gives us the opportunity to show you that we're different. We get to correct our mistakes. We get to show you that we listen to you when you speak. We get to show you that our pay for performance program works. We get to show you that we care. But only if we get a second chance.
Without a second chance, we're just another cleaning service. Because we're not perfect. And neither is anybody else. Ultimate perfection is impossible.
But that's what you're demanding if you only give somebody one chance. Don't become a serial hirer. Give somebody a chance to make what's wrong right.
Take it from a businessman from Omaha, Nebraska. Back in 1956, the businessman had just given a local man $10,000 for investment purposes. The businessman took his money back from the local man in 1957 because he thought that he could do better things with it. After all, the local man had only made a few hundred dollars with his money.
That local man was Warren Buffett. That $10,000 would have turned into more than $80 million today. They say that you don't get a second chance to make a first impression. Maybe your first impression should be to give a second chance.