Wednesday, February 07, 2007

I Told You So

There was an estimate conducted for a homeowner about three months ago. We'll call her Jane. Like many people, Jane interviewed several cleaning companies. That's a great practice for obvious reasons. But like many first time customers, Jane decided to hire the cheapest alternative. She was nice enough to call us to let us know about her decision. She just couldn't afford our rates. But she loved our company. And she really loved our pay for performance plan.

They all do. After all, nobody else can compete against it. We don't have to be great salespeople because the pay for performance plan speaks for itself. Your feedback directly determines the pay level for our employees. The happier you are; the more our employees are able to make with our company. Those two sentences say it all.

But there is a catch (isn't there always a catch?). The catch is that our rates are higher than any other cleaning business that we compete against. The reason that they're higher is because our wages are higher than any other cleaning business. That's how a true pay for performance plan works. There's got to be a pot at the end of the rainbow. If not, there's no reason to get to the end of the rainbow. In other words, there's no reason to care about making you happy.

But the first time cleaning customer doesn't know the pitfalls. She doesn't know that everybody else shows up late. She doesn't know that everybody else gets worse and worse over time. She doesn't know because she's never hired a maid before.

Just like Jane three months ago. But Jane knows now. Because she's sick and tired of her current maid service. She now knows that you get what you pay for. Jane summed it up best with this comment.

"I should have just hired you in the first place."

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