Wednesday, March 28, 2007

We Didn't Tell Her To Say This

But we're sure glad she did......

Take a look at what one of our customers recently said about our company.

Our first contact with Two Maids & A Mop got off to a rocky start. First, Eureka, I won a free cleaning. I was a little doubtful about the whole "free" thing so I called your office. I was pleasantly surprised it was for real. A date was set. That morning I got a call saying that the maids would not be coming after all. Can't you just hear me saying, "Figures"? Well a few minutes later I got a call from the boss who asked if she could come over. Wow! A real person came by to say she was sorry that this has happened and let's reschedule. And she brought along a voucher for three more free housecleanings to boot. I felt like a real winner!

It is this kind of personal attention to the customer that has got to set Two Maids & A Mop ahead of the competition.(I have tried a couple of others. Trust me if this is representative of you customer service, you need to be the gold standard.)

-Today I got my free cleaning. My husband and I are so delighted.
-They arrived on time (even a little early).
-They were very professional in their manner.
-Introduced themselves
-Asked if there was anything special I wanted them to pay particular attention to.
-Asked me if there was any place in particular I wanted them to start.
-Did I have a preference in cleaning supplies?
-Then began to work.
-Both Bobbie and Tracy worked the entire time they were here.
-When they finished, they even asked if there was something else they could do.
-Now, that is a definite 10.
-They picked up all the trash and insisted on putting it in the garbage can outside.
-Removed their cleaning supplies, mops, etc.
-Smiled, wished us a good day, and departed.

This experience has left me with a really good feeling and a nice clean house. I would not hesitate to recommend Two Maids & A Mop to any of my friends. Thank you for "making my day". Don't think I will have to hunt any further in looking for housecleaning. Just need to decide if I want it on a regular basis.

Thank you so much. Sorry to be so long but just wanted you to know what I would be telling people about your company, its service, and those I had the great fortune to meet at Two Maids & A Mop.

Sometimes you can turn a bad situation into a good situation by just admitting that the situation was bad in the first place.

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