Monday, April 16, 2007

The Top Three Reasons People Fire The Maid

It's safe to say that we are experts in our field. We talk to 10-20 people everyday that want to fire their maid. Here are the three reasons we hear most often.....

1. I fired my maid service because they never showed up on time.
It's amazing how often we hear this. It's even more amazing how unprofessional most people are in our industry. Showing up on time is the first step toward customer satisfaction. Showing up late sets you up for failure because the customer is on alert from the beginning.

Of course, we're actually glad that most people in our industry don't get it. Because all we have to do is show up on time for some people.

2. I fired my maid service because they kept getting worse and worse over time.
We've pounded this one in the ground a number of times. Read this post if you don't believe me.

But for you newbies....A person will only care if there is a reason to care. That's why some business owners work harder than other business owners. That's why some kids try harder in school than other kids. And that's why some employees work harder than other employees. We give our employees a reason to care with our pay for performance plan. Click here for more information about the program.

3. I fired my maid service because they kept sending me different people all the time.
There's a maid service company out there that's heard this same complaint about our company. It's our public enemy #1. And we can't do anything about it.

We staff more than 45 employees. We staff this many people not because we need 45 people every day. We staff this many people because we guarantee you that we'll show up on time everytime (See reason #1). Because people get sick. Because people show up to work late. Because people quit their jobs without notice. And when this happens, you never know it. Because we've got plenty of people that are ready and qualified to do the same job as the absent employee.

You can't have your cake and eat it too.

1 comment:

  1. Anonymous10:34 PM

    Love this one! It's so true. What I try to tell my customers is that one benefit they get by hiring a professional cleaning company instead of an independent cleaning lady is that we handle the employee issues for them... hiring, training, making sure there's a ready & willing replacement when needed, etc. If the customer were to hire their own cleaning employee, then they would have to deal with the revolving door themselves. I just love your blog!