Tuesday, May 22, 2007

Gettin' The Same People Is Important


We hear you loud and clear. We know what you want. But the truth is we want it a lot more than you do. Trust me. We want to send the same people to your house each and every time. Need proof that we really want to send the same people? Check out this customer service saga from beginning to end.

THE BEGINNING
Oct. 10, 2006 - Both Dorothy & Charlotte deserve 10. Both are great thanks for great service.
Oct. 24, 2006 - I would rate Jennifer & Kaylin 10. This was their 1st visit wish I could have same each time. Service very good.
Nov. 6, 2006 - Girls were great -Dana & Regina-Thank you for your good work.
Nov. 20, 2006 - Give both Jessica and Christi 10's. They were great. Hope I get them again. Thanks for the good service.
Dec. 3, 2006 - I am very sick. Can you schedule the maids to come any time after noon tomorrow-or any other day this week?
Dec. 5, 2006 - Thank you for changing my appt. in such short notice. Give the girls a 10.
Dec. 19, 2006 - Johnnie and Tracy both deserve a 10+. Great work and service.


THE BEGINNING OF THE END
Feb 13, 2007 - Please listen to me!!!! We need the same two ladies each week. This week's girls were the best yet. They should both have a grade of 10+. Look forward to still using your service.
Feb. 26, 2007 - Lisa and Leann did a marvelous job. Both 10's.
March 26, 2007 - 10+ for both Kathy and Patty. Please, may I continue to have them!!!!!
April 9, 2007 - Patty and Monica - both 10.
April 24, 2007 - Great service 10 for all three. They all 3 worked hard.
May 7, 2007 - Dorothy and Cory were just so great-10.


THE END
This is to advise you that as of today, your services will no longer be required--the reason for this is.....

1. 2 months ago or so, we asked for you to send us the same people for each cleaning. You said that would be impossible, but we know that some of your customers get the same people every time.
2. Every time you send different people it is like starting over from scratch as to what to do or not to do. It also exposes our home as to location.

We are sorry that it has come to this decision, but we feel must be made.


We hate losing customers. But the fact is that we'll never make everybody happy (who knew?). We have many advantages. But our biggest disadvantage is that we can't send the same people every time. It's not practical. People get sick. People go on vacation. People leave town. And the toughest truth to grasp is that people don't make a career out of cleaning toilets.

But it's also important to remember that when you get sick, we're able to reschedule the visit at your earliest convenience. When you need to complain, we get to perform the discipline. And when you work all day long, you know that you'll be coming home to a clean house because we guarantee our arrivals.

We're not going to get pregnant and leave town. We're not going to get married and quit working. And we're not going to get a higher paying gig and stop cleaning your house. We're going to show up. Each and every time.

You can bank on that.

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