Friday, June 08, 2007
Why Not To Hug Your Maid
We hear it all the time. It's one of the main reasons people decide to use our service. It's also one of the main reasons that people decide to stick with their current housecleaner.
Click here to figure out what I'm talking about.
"But what to do? She's been in my family longer than my dog. Longer than my kid, for that matter. She has a key to my house – a sign of trust I haven't even bestowed upon my mother. So firing her is out of the question."
We hear this almost every day. At some point, you are going to have to fire her. Because she's become too friendly to you. And unfortunately, this is business. And in business, productivity is expected because money changes hands.
Of course, it's really not your current housecleaner's fault. She's just getting away with what you allow her to get away with. So here's my suggestion.....
Fire her and never look back. Hire Two Maids & A Mop. Yes, you'll get different people from time to time. But it's the lesser of two evils. Because you won't ever need to discipline one of our employees. This will be business. And our job will be to consistently satisfy your needs. And if we don't, you can fire us too.
Our job is to make you happy. Sure, we wouldn't mind becoming your friend. But our job is to earn your money.
Stop being a friend and start being a customer.