Monday, August 06, 2007
The Employee Morale Formula
There's a maid out there right now mopping a floor. She's mopping back and forth trying to get that same dirty floor clean again. Just like yesterday. Just like last week.
She's mopping, but she keeps thinking the same thing over and over again. She's thinking that her job stinks. She's thinking that she's going nowhere fast. And she's thinking that this is going to be her last dirty floor.
So how do you make someone care about cleaning the same dirty floor day after day? It's a heck of a question to answer because the answer isn't simple.
The first thing that you need to do is make them accountable. In other words, don't just hand them a mop and say "go to work". Mopping is the physical part of the task. But cleaning a dirty floor means much more than just cleaning a dirty floor. For our employees, it means that the customer will be satisfied. Which leads us to the next phase...
The second thing that you need to do is pay them more than anyone else. Of course, that's where the accountability comes into play. Measure their performance. And when their performance meets your expectations - show them the money. Give them a reason to care about being accountable.
There's plenty of other little things that you can do to create an atmosphere that breeds positive employee morale. But patting someone on the back never paid the rent.
The formula is simple. Measurement + Compensation = Employee Morale.
The formula is simple. Implementation of the formula is the hard part.