Thursday, September 27, 2007

Acting Like A Customer


If you're going to be a customer, then you need to start acting like a customer. And once you start acting like a customer, then you'll start getting treated like a customer.

Take a look at this article detailing one guy's decision on whether he should fire his cleaning lady. (Caution: contains a few inappropriate words)

He says it way better than I could ever say it...

"I don't like confrontations. I like that Krakovia feels comfortable with me. I've never shown disapproval and now that we've been together for two years, I find it harder than ever to suddenly be the boss."

"Of course I'm more frustrated with myself for not knowing how to fix my relationship with Krakovia. After Krakovia left ("See you Thursday after next, Mr. Mo!") I resigned myself to breaking up with Krakovia by leaving her a message canceling her next visit, then never calling back to reschedule. Unhealthy, I know, and nonsensical considering I was so concerned about her feelings."

If you were a customer, you could just complain. You could complain about anything you wanted to complain about. Because you're the customer. And it's your service provider's job to make you happy. But you're not a customer.

You're a friend. And you can't go back. You can't go back to being a customer. You left the world of customer service a long time ago. Of course, you did hire an individual maid.

She's not a company. No matter what her business card says. She's an individual. And this is what happens when you hire an individual.

When you hire an individual, the world of friendship always overtakes the customer service world. It's called human nature. And it's inevitable.

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