Tuesday, September 04, 2007

Three Quick Facts About Two Maids & A Mop

Fact #1- If you hire us for long enough, we promise that we'll make a mistake.

Your house is big. It has a bunch of rooms. And it has a bunch of stuff in each of those rooms. We're going to forget to pick up your rug one day. And we're going to forget to wipe down your bedroom baseboard one day. We're going to forget lots of things because we're just like you. We're human and we make mistakes.

Fact #2- We won't know that we make a mistake unless you tell us.
The best medicine for one of our mistakes is communication. If you tell us, we'll fix it. Plus, we'll document it so that we can limit the occurrence of the same mistake. But we can't know that we messed up if you don't tell us. Customer feedback is the only thing that separates us from everybody else. Without your feedback, we're just like everybody else.

Fact #3- When you tell us that we messed up, we'll fix it-FAST.

Of course, it's according to how fast you tell us about one of our mistakes. The quicker you communicate to us; the quicker we're able to respond. The bottom line is that we want to correct our mistakes - no matter how small or trivial. Because we want you to be happy. And you can't be happy if you still have dirty floors after we leave your home. Talk to us and we promise that we'll run to your house in order to make you smile.

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