Wednesday, September 26, 2007
The Top Five Most Frequently Asked Questions
It's true that every house is different and every customer is different. But for the most part, we hear the same questions over and over again. Here's our top five most popular questions....
1. What are your rates? What do you charge?
The phrases change, but the premise is the same for everyone. Everyone's first question deals with our rates. Click here for a detailed answer to the question.
And if you're too lazy to click, just know that we can't answer this question without first asking you a series of questions, such as....
1. What is your home's total square footage?
2. How many bedrooms/bathrooms do you have?
3. How often do you require our service?
4. What type of cleaning do you require?
5. Where do you live?
Make sure you click here for a better explanation.
2. Will I be able to get the same two people each time?
Yet another question that isn't so easy to answer. Click here for a detailed response to this question. And if you're too lazy to click, here's a synopsis.
It's our goal to send the same people every time. It makes your life easier and it makes our life easier. Our system works like this. Two people are assigned to a route. Your home is also assigned to a route. As a result, you should get the same two people every time. The only reason that you won't receive the same two people is because one of the two people isn't at work. Which is exactly the problem. We can't guarantee you that everyone will be at work every day. Stuff happens and people miss work. People also quit. And when they quit, we lose one of the two team members.
The good news is that we will show up. You don't need to worry about that. We will show up. And you can bet that the two people who show up will care. They'll care because your opinion determines their pay level.
3. Are you bonded, licensed, and insured?
In a nutshell, yes, yes, and yes. But there's far more to the story than a simple yes. And of course, we have a link for you to click so that you can learn more about this subject.
Click here to learn more about the joke of the cleaning industry called a bond.
And click here for even more information on bonds, licenses, and insurance.
4. Do you supply your own equipment and supplies?
Click here for a detailed description of our cleaning equipment and supplies.
5. Do you need to be home for us to clean your home?
No. We only need you for three things. We need you to let us in your home. We need you to tell us what you want us to accomplish. And we need for you to critique our cleaning after we're finished.
Entering your home can sometimes be accomplished without you. We do accept customer keys if you can't be home when we arrive. We lock each safe in a fire proof safe and we also number designate each key to ensure your safety.
We can also talk to you before the cleaning to discuss your specific needs. Of course, talking directly to us at your home is a great benefit. But then again, you're hiring us because you don't have enough time in your day anyway.
And we'll either call or email you after we're finished to receive your critique of the cleaning.