Tuesday, November 27, 2007

On Not Expecting Much........

We're not cab drivers. But this story about a Dallas based cab driver says a lot about our philosophy on customer service in the housecleaning industry.

Our philosophy: You've probably hired a housecleaner before. You probably weren't very happy. You're not expecting much out of us. But we're going to surprise you. We'll show up on time. We'll listen to you when you speak. And we'll let your feedback drive our business. Basically, we'll do the opposite of every other cleaning company you've hired in the past.

Hat tip to Maria at the CustomerAreAlways Blog.

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