Friday, December 07, 2007

Talking To Your Customers

According to this article, a man called police to report that while he was at work his apartment had been cleaned.

Not "cleaned out" - simply cleaned.

The man, who recently moved into the building, left his apartment at 5:30 a.m. Tuesday and when he returned that night at 10:30, the entire apartment had been scrubbed down.

Police later discovered the apartment's previous tenants had forgotten to cancel their cleaning service. Police said the man had recently moved into the apartment and had not changed the locks.

One word: communication.

Without communication, you don't know if your customers are satisfied. And without communication, you may not even know if your customers have moved!

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