Monday, July 30, 2007
1. Your start-up costs are minimal. It's really up to you to decide your budget. The truth is that you can start your business with no money at all. Use your customers cleaning products/supplies and find your customers by printing some cheap flyers from your mother's computer. Or you could just post a free ad on Craigslist - somebody's bound to find you if your rates are cheap enough.
2. You get to create your own work schedule. Gone are the days when you need to be at work at a certain time. You get to show up when you want to show up now. Sure, the customer may be waiting on you. But who cares, there's another sucker searching on Craigslist right now.
3. You don't have to pay taxes. The IRS will never know how much you make because you require cash only. Of course, you'll take a check if your customer will write the check directly to you.
4. You get to make more than $15 per hour. You know what the professional maid service companies are charging their customers. It doesn't take a rocket scientist to know that you can get away with charging just a little less than them. After all, it's just housecleaning.
5. You get to quit without any notice. It's your right to go where the money is. If somebody is willing to pay you more, then you'd be a fool to clean another house for less money. Take the higher bid. Everytime.
6. You get to call yourself a business. You do have a business license to prove it after all. Sure, the license only cost about $25 bucks. But it's an official document. You're a business owner.
7. You can't be fired. Sure, you can lose a customer or two. But the truth is there's plenty more where they came from. With your rates, it would take a real idiot to not hire you. So quit worrying about your quality. Quit worrying about your punctuality. And quit worrying about your professionalism. Your customers only care about one thing anyway. Your customers hired you because you're cheap.
What a great gig!!
Friday, July 27, 2007
Wednesday, July 25, 2007
There's no need to even say a word. This post from a maid service customer says it all.
It’s not just that I’m fundamentally against a perfect stranger going through my most personal things but also that I resent the colonialist aspect of paying someone to clean my house. That said, those of us with office jobs have better things to do than mop the marble tiles, bleach the bath tub or dust the oak furniture twice a week, because god forbid someone visits you and the place is not impeccable! So, my mixed feelings about cleaning ladies are something I usually keep to myself when I’m in Santo Domingo; since it’s no secret that anybody who can afford the cheap labor here has one. But there are a few things I’ll write about today that drive me absolutely crazy.
Waiting for the cleaning lady: so obviously you’re not going to give a perfect stranger the keys to your house, but trying to guess what time they’re coming when they have no phone is insufferable. And god forbid you happen to be out when they finally arrive! If they are kind enough to wait, you won’t hear the end of it until they’re gone for the day.
Feeding the cleaning lady: but what really kills me is that one is somehow responsible for feeding the cleaning lady, as if for some reason I’m completely missing they can’t feed themselves. So, if you don’t happen to buy food for her, she’ll have to stop the cleaning so she can cook and god forbid you forget to tell her that of course she is welcome to use anything and everything she can find to cook with: she’ll starve to death and then tell your sister.
The cleaning supplies: each cleaning lady has her supplies she’s comfortable cleaning with. God forbid you don’t buy the right brand of detergent or bleach: she’ll blame you for the cleaning not being as good and tell your sister.
The water all over the floor: yes, this is the Caribbean, so we have tile floors, which need sweeping and mopping but for crying out loud why do we need to “echar agua” twice a week?!! Something about not being able to walk around the house because the whole place is flooded with water from the cleaning lady puts me in a pissy mood.
The common sense, or should I say, lack of: really lady, lots of problems do get solved by just mentioning them to me. For example, if you have to take the day off to go register your kid in school I really do understand. You don’t have to get here late and keep me waiting, then show up with your kid, aggravating the “strangers in my house” factor, and then complain to yourself out loud that you couldn’t register the kid and that you won’t be able to because you won’t finish cleaning before 3:00 p.m. I really could care less if you clean the house Friday or Saturday, just go register your child for crying out loud!
Well, maybe I'll say one thing. Notice the this customer mentions that his maid is cheap labor. You better be willing to accept problems if you're hiring a maid simply because she's cheap.
You get what you pay for.
Monday, July 23, 2007
A discounted price for your maid always means that you should expect a discounted maid service. Something is going to have to be a little less than stellar. Click here here to read last week's article regarding discounted pricing.
Of course, you should expect more if you pay a premium for your maid service. Here are some basic things that you should expect if you pay more than your neighbor does for a maid service.
1. We're going to be on time every time. That's what happens when you treat your maid service like a business.
2. We're going to listen to you. That's what happens when you treat your maid service like a business.
3. We're never going to reschedule your cleaning at the last minute. That's what happens you treat your maid service like a business.
4. We're never going to quit cleaning for you. That's what happens when you treat your maid service like a business.
5. We're going to raise our rates at some point. That's what happens when you want to keep treating your customer like a customer.
Yes, the last point is the same last point as the discounted pricing argument. However, there are stark differences.
An individual maid raises prices because she knows that she can get away with it. After all, all of the professional cleaning companies are already charging a lot more than her.
A professional maid service raises prices because we need to continue to attract and retain the best employees. Premium customer service has to come from some place. That place is you.
You decide what your expectations are when you write the check. For some, the individual maid is all they need. But for others, receiving premium customer service is worth the extra few bucks.
Wednesday, July 18, 2007
There are some things that you must accept if you're main priority is discounted pricing for your maid service.
1. She's going to be too early or too late at some point. That's what happens when you don't value your customer.
2. She's going to quit cleaning for you someday. That's what happens when you get offered more money from someone else.
3. She's going to get comfortable. That's what happens when you become friends with your customer.
4. She's going to reschedule your cleaning at some point. That's what happens when you get sick and you're the only employee.
5. She's going to raise your rate at some point. That's what happens when you know that the professional cleaning companies are charging more than you.
There's a reason we know that one of these five things is going to happen to you. The reason is because you tell us everyday. You get sick of it and you decide to pay a little more. You decide to pay a little more because you want to receive a little more.
You want to feel like a customer.
Tuesday, July 17, 2007
Monday, July 16, 2007
Let's assume that you're having a big party this weekend. You've got loads of things to accomplish before Saturday and one of those things just happens to be cleaning the house.
But you don't have the time so you decide to hire a maid. So you pull out the yellow pages and start dialing. At some point, you call Two Maids & A Mop.
When you call us, we educate you on the two types of services that we can perform if you only need us one time.
The most detailed service is called a deep cleaning. Some call it a spring cleaning. It is a top to bottom cleaning and you can expect a lot of detail. The problem with a deep cleaning is that it is sometimes too expensive for you.
So we offer you another one-time service. We offer a general housecleaning that is pretty straightforward. You receive two maids for two hours. You determine what areas should be cleaned during that two hours. The best way to make this type of cleaning work for you is to provide us with a priority list that ranks the areas most important to you. This ensures that we won't clean your windows when you really want us to clean your baseboards.
Most of our customers require our services at least once every two weeks. But there are many people that only need us once per year. You're just as important to us.
And who knows, our commitment to customer satisfaction may just cause you to hire us more than once per year.
Thursday, July 12, 2007
Most people think that running a cleaning service is easy. After all, it's just housecleaning. The statement is somewhat true. It is VERY easy to start a cleaning business. All you need is a few fliers and a vacuum and you're in business.
The hard part comes after you open the doors. The even harder part is figuring out how to keep the doors open. The owner of a cleaning service must be multi-talented.
You're an accountant. You're a marketer. You're a personnel director. You're a quality control officer. You're a sales rep. And of course, you're a cleaner too.
Take a look at this list of the top 25 home based businesses.
Cleaning services are right up there with riding schools. And for those of you that don't know, you can open a riding school if you own your own barn, land, and horses.
Be careful out there. There's a new cleaning business being started right now in someone's kitchen. She's making her fliers and she's getting ready to put it on your mailbox.
Just remember my famous quote....if it's so easy to start, then it's just as easy to quit.
Monday, July 09, 2007
How To Hire A Professional Maid Service
Nothing new in the article, but it is a good primer for anyone out there that is just getting started with their search for a maid service. Read the article, then call us and ask us each one of these questions.
But don't forget about the most important two questions that you should ask your new maid service.
1. How can you prove that you are dependable?
2. How can you prove that you'll make me happy every time?
P.S. Click here for a few more tips on hiring a professional maid service.
Friday, July 06, 2007
Taken from a recent Dear Annie column.......(Click here for the full article)
Dear Annie: I’ve had the same cleaning lady for over 20 years, with no problems until the last two. Lately, I have been missing jewelry and blouses. My husband couldn’t believe “Corinne” was taking anything until one of his expensive gadgets went missing. We are both in declining health and must have help in the home, as we cannot do it ourselves. I know Corinne is taking advantage of this. She is an excellent worker, but she always carries a large purse and it’s easy to walk out with things. What should I do? I’m afraid if I confront her about these missing items, she will quit. I’ve hidden my expensive jewelry, but even so, things continue to disappear. Any suggestions? — No Name, No State
Dear No Name: It’s possible you are mistaken about the stealing, so first approach Corinne and say, “I can’t seem to locate my pearl earrings. Can you find them for me?” This gives her notice that you are aware things are missing, and it provides an opportunity for her to “discover” them without making accusations. If she doesn’t do so and things continue to disappear, it’s time to find a new cleaning person or hire a cleaning service. We know you are accustomed to Corinne, but apparently, she costs more than you intended to pay.
You know it's time to find a professional cleaner when you can't even confront her about items missing from your home. You've gotten too close and she's gotten too comfortable. You've become a friend rather than a customer.
Of course, think about all the money you're saving by hiring her.........:)