Monday, April 14, 2008

Customer Satisfaction At The Car Wash

Wonder what this customer would pay if the car wash used our Pay For Satisfaction Plan?

A 76-year-old man, dissatisfied with the job a car wash did on his ride, allegedly rammed the wash's manager with the vehicle and backed into another car in an attempt to re-enter the tunnel for a more thorough cleaning. The manager stated that the customer was upset because his $14 car wash didn't remove scuff marks from his white-wall tires. The $14 service included a tire cleaning service and the marks appeared to be permanent, the manager said.

The manager also stated that there were cars in line to enter both in front of and behind the disgruntled customer. The manager stood in front of the customer's car and began waving other drivers in. The angry customer, who would not move away from the tunnel's entrance, then accelerated onto a piece of car wash equipment before backing into the car behind him-- twice -- leaving a scratch on that vehicle's front bumper.

In an attempt to get back into the tunnel, the customer began ramming the manager with his front bumper. "He rammed me in the knees with his car three or four times," the manager said.

The disgruntled customer said he should be given an "increased courtesy" because of his age. No charges were filed; however, a no trespassing notice has been filed by the car wash.

1 comment:

  1. Anonymous10:37 PM

    I've have been an employee of a very well known carwash for 5 years now. We have had some customers just like this one, fortunately we never had an incedent where a manger was hit with the car. I agree with customer saticfaction 100% but dealing with situations like this sometimes it's better off loosing a customer like that! They are just un reasonable to deal with. try checking out this website Mindshare for more customer service information.