Thursday, April 24, 2008
The Missing Price Tag
It always amazes me when I hear this response - "Your rates are too high!"
It amazes me because we don't even have rates. Our customers pick the price - everytime!
Let's think about this for a minute.........
What if I told you that there was a cleaning company that allowed its customers to determine the cleaning company's employee wages? And what if I told you that there was a cleaning company that allowed its customers to pick the price of each and every cleaning? Wouldn't you say that's one heck of a customer service philosophy?
Of course, that cleaning company is Two Maids & A Mop. But we keep hearing the same stuff over and over again. You're rates are too high. I can't afford that every two weeks. You're too expensive.
How can something be too expensive when that something doesn't even have a price tag? You pick the prices - everytime.
Most of you appreciate the fact that we're putting ourselves on the line everyday. For those of you that don't get it - just keep hiring the same old, tired cleaning lady.