Wednesday, April 23, 2008

What Happens After You Get A Killer Deal


We've been using the same service for years now. The original owner was a lovely woman who always made sure her staff came on time and did a nice job. A little over a year ago she decided to become a Realtor in Texas leaving her son in charge of the cleaning service. Let's just say the experience hasn't exactly been the same since he took over.

We've gotten more and more annoyed at them as the quality of their work dropped and they became less and less responsive. But we're lazy people, and it was just easier to let them keep coming rather than deal with firing them and finding someone new.
Plus we were pretty sure that we were getting a killer deal and that any other service would be way more expensive. OK, fine, we're lazy and cheap.

Click here for the full article.

At least this customer understands that you get what you pay for. You can't have your cake and eat it too. At some point, you've got to be willing to pay a little extra if you expect a little extra.

And by a little extra, I mean the basics. Like showing up on time. Like not making the same mistakes over and over again. And like having a real person answer the telephone at all times....

I called a friend to find out who cleaned her house and made the call, then I procrastinated on the other call, the unpleasant one, until yesterday when backed up traffic put me in the right mood to fire someone. But when I called I found that the number had been disconnected. Thinking that it was a mistake I called again, but it was no mistake. Just as I was finally ready to kick them to the curb it seems that our cleaning service had done a runner.

Unfortunately, getting a killer deal means sacrificing a few of the basics when it comes to hiring a maid service.

2 comments:

  1. In my defense they weren't that cheap. The new service is proportionally a bit less expensive, for much better work. I did a bit of research after writing that post and discovered that we were paying market value for the number of hours they were coming.

    Thanks for linking to me... I think...

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  2. Hi Rose,

    Make sure that you come back to our site in a few months and lets us know the results. Like I have always said, hiring a housecleaner has almost nothing to do with housecleaning.

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