Thursday, July 24, 2008
You're Looking For The Wrong Kind Of Maid.....
...if you think that professional means perfection. As definite as death and taxes, you can bet that we will make mistakes. Every day and at every customer's home. All it takes is a little digging to find something.
This is one of the biggest hurdles that we cross with new customers. New customers know that their last maid was late all the time. New customers know that their last maid decided to cancel at the last minute one too many times. Most importantly, new customers know that their last maid rarely treated them like a customer.
That's why new customers decide to call us in the first place. But new customers also realize that our rates are higher than their last maid. Yes, we show up on time every time. Yes, we never cancel your appointment. And yes, you certainly get treated like a customer now.
But with such high rates, shouldn't the quality of our cleanings be exceptional? Some would answer yes. But the reality is that our cleaners are not computers or robots. In other words, they make mistakes - no matter how hard they work or how well they are trained.
The quality of our cleanings is good. So good that we've received countless numbers of customer testimonials proving that our work is pretty good. But our work isn't always great.
So what makes us great? And more importantly, what makes our rates worthwhile?
We're great because we guarantee our arrivals. We're great because we show up on-time every time. We're great because our employees go through an extensive nationwide criminal background search. We're great because we've got you protected against any worst case scenario. And we're great because we let your feedback determine our employees' paychecks.
But the real reason that we're great is much bigger than how we dust your nightstand. It's bigger, but very simple.
We listen. We listen to you more than any other cleaning service in your area. We encourage you to talk to us. We beg you to talk to us. And in some cases, we demand that you talk to us. And we listen for one reason. Because the more we listen to you, the happier we make you. It's been proven time after time.
No, you haven't found the world's greatest housecleaner. But yes, you have found the world's greatest housecleaning company!