Thursday, September 11, 2008

Tales From The Front Line

Heard on the phone just yesterday.....

Caller: "Your rates are too expensive. I'd rather hire an individual cleaner anyway. They need the money more and they'll work harder than a business."

Most of our current customers have already learned their lesson the hard way. I had to learn my own lesson the hard way. And this caller will also have to learn her lesson the hard way.

Individual cleaners show up late. Individual cleaners quit and leave town. Individual cleaners steal. But mostly, individual cleaners don't respect you as a customer. Of course, individual cleaners are also cheap.

And for some, that's all that is required. Until this happens.

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