Friday, December 05, 2008

The Micki Guarantee

It's been a difficult week for Two Maids & A Mop. We've battled the flu with some of our key staff members. We've battled a customer in a tug of war of right versus wrong. And we've battled several decisions relating to our future marketing plans.

All in all, we've learned a lot from this week.

1. The flu has no remedy. Only time and rest work.
2. You can't make everybody happy. Not even Nobel Peace Prize winners have made everybody happy.
3. Marketing is much less important than operations, quality control and human resources.

As the week comes to an end, we'd like to announce an unprecented customer satisfaction guarantee:

So that we'll never forget the one time that we really upset a customer, we're introducing The Micki Guarantee:

When you hire Two Maids & A Mop, you can be guaranteed that you will be 100% satisfied. No, that doesn't mean that we'll clean perfect all the time. No, that doesn't mean that we'll say all the right things all the time. And no, that doesn't even mean that we'll refund all of your money when you ask for it back. The Micki Guarantee is much more than each of those three things.

If you are not 100% satisfied with your housecleaning.... or, if you are not 100% satisfied with your level of customer service.... Two Maids & A Mop will reclean your home for free... plus, Two Maids & A Mop will let you decide what the appropriate payment should be... plus, Two Maids & A Mop will donate your entire payment to
Cleaning For A Reason - the national nonprofit foundation that we partner with to provide FREE housecleanings to women undergoing cancer treatment.

Yes, these are just words right now. But we'll back it up everytime by posting a picture of our check to Cleaning For A Reason. In addition, we'll use this blog as a means of learning from our mistakes so that similar mistakes in the future won't occur.

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