Thursday, April 16, 2009

The Virgin Housecleaning Customer

There's a story like this everyday in at least one newspaper in this country. The story goes a little something like this. A couple hires a housecleaner. The couple hires the housecleaner primarily because her rates are sooo good. The housecleaner starts out pretty good. The couple laughs at their neighbors who hire the more expensive professional housecleaning company. The housecleaner gets comfortable and one of three things occurs:

1. She starts slacking off. And in some cases, she just starts showing up whenever she wants to show up. And quite often, she's just stops for no apparent reason at all.

2. She steals money from you.

3. She gets injured while in your home.

If you're lucky, your housecleaner will just stop showing up. Because your individual housecleaner isn't going to return the stolen money or goods. And if you're just plain unlucky, then your housecleaner will sue you for thousands simply because she can. After all, you're the employer and she's the employee.

Of course, none of this will happen to you.

That's exactly what one of my good friends said about three months ago. We're buddies and he wanted to hire my company because - well - we're buddies. But my rate was about $50 more than the two Columbian ladies that cleaned his neighbor's home. So I told him to hire the other "company" and then report back to me in a few months.

That report was filed today. And while he didn't give me the authority to reprint his email, just assume that hiring the two Columbian ladies didn't work out so well for him. And yes, he's now one of our customers.

Unfortunately, getting burned is the best formula for hiring Two Maids & A Mop. The virgin housecleaning customer just doesn't get it. You have to live it to understand it.

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